Client Success Director – PBM Partner Lead

Vida Health

Client Success Director at Vida managing PBM partnerships and pivotal client relationships in obesity care. Collaborating with internal teams to enhance operational strategies and client success.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship ownership within the healthcare industry, with a strong focus on health plans and PBM processes. Capable of delivering strategic recommendations and driving operational readiness for implementations while fostering collaboration across cross-functional teams.

Highest-signal resume keywords

Account ManagementHealthcare Landscape UnderstandingProject ManagementClient Relationship BuildingStrategic Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProject ManagementData AnalysisProblem-SolvingClient Customization Solutions

Soft Skills

Written CommunicationVerbal CommunicationCollaborationOrganizational SkillsSelf-Starter

Tools & Technologies

Presentation ToolsSpreadsheet ToolsProject Planning ToolsWeb TechnologiesMobile Technologies

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Health TechHealthcare AdministrationHealth PlansPBMLegislation

About the role

Key responsibilities & impact

Develop a deep understanding of health plan and PBM processes as they relate to integrating and implementing Vida's products and services.
Serve as the face of Vida to clients and partners, ensuring their satisfaction while driving Vida's success throughout the relationship.
Own the end-to-end client relationship — from planning and launch through ongoing management and renewal.
Own the end-to-end relationship with assigned Vida PBM partners, including planning, relationship building, developing and executing action plans, and reporting progress and risks to relevant Vida stakeholders.
Champion Vida's mission and value proposition, using data and storytelling to bring our impact to life for both clients and internal teams.
Understand and prioritize the needs of clients and key stakeholders.
Identify and pursue up-sell opportunities.
Deliver analysis and strategic recommendations to leadership.
Collaborate cross-functionally with product, design, engineering, analytics, sales, and marketing to advance Vida's goals and drive client success.
Additional responsibilities as needed.

Requirements

What you’ll need

Bachelor's degree required.
7+ years of experience in account management, sales, customer success, or other client- and stakeholder-facing roles, ideally within health tech or the broader healthcare industry.
Solid understanding of the healthcare landscape, including major relevant legislation and key industry players.
Familiarity with healthcare administration processes, particularly health plans and PBMs.
Strong project management, problem-solving, and written/verbal communication skills.
Proven ability to build and maintain relationships with leadership, both internally and externally.
Self-starter who thrives independently or as part of a team, with a strong sense of ownership.
Experience driving operational readiness for implementations, including project management, building consensus, and developing solutions for client/partner customizations.
Skilled at managing multiple priorities and exercising sound judgment on complex issues.
Comfortable navigating ambiguity, with the ability to prioritize strategically.
Strategic thinker with strong business acumen.
Organized, collaborative, and team-oriented.
Proficient with web and mobile technologies.
Skilled in presentation, spreadsheet, and project planning/management tools.
Genuine passion for Vida's mission.

Benefits

Comp & perks

Competitive base salary combined with a performance-driven sales incentive plan.