Develop and articulate a long-term MX strategy grounded in personalization, behavior change and clinical intelligence.
Define the North Star for member engagement and the metrics ladder beneath it.
Translate the 2.0 vision (“the Interaction Machine”) into a concrete roadmap.
Personalize journeys (“My Path”), habit loops and adaptive clinical nudges.
Progress dashboards rooted in clinical data, outcomes and behavior.
Automate content/habit recommendations powered by LLMs + ML models.
Deliver dynamic visit cadence + async/sync clinical workflow integration.
Build durable, scalable systems (not one-off features).
Ship fewer, larger, high-leverage bets with clear ROI.
Ensure MX is represented in enterprise client discussions, sales materials and ROI analysis.
Partner tightly with Onboarding PMs and Clinical Experience PMs to ensure a seamless journey.
Bring clarity, crisp writing and measurable thinking into every forum.

Requirements

Bachelors Degree at a minimum.
7-10+ years in product management, with at least 2 years managing PMs.
Experience shipping consumer or patient-facing experiences at scale.
Proven track record improving engagement, retention or habit-building.
Comfortable working with ML/AI teams or building highly personalized systems.
Strong data and insights muscles (SQL and experimentation familiarity strongly preferred).
Ability to operate in a fast-moving, ambiguous environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product managementpersonalizationbehavior changeclinical intelligencemachine learningSQLdata analysisroadmap developmenthabit-buildingengagement metrics

Soft skills

leadershipcommunicationorganizational skillsclarity in writingmeasurable thinkingadaptabilitycollaborationstrategic thinkingproblem-solvinginsight generation

Certifications

Bachelor's DegreeProduct Management Certification