Associate Clinical Project Manager – Sponsor Dedicated
IQVIA
Google Cloud Platform
Clinical Operations Manager
Vida Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and support the Clinical Assistant Team, ensuring adherence to clinical protocols and high-quality member support.
- Track individual and team performance metrics and conduct regular team meetings.
- Monitor staffing levels and adjust scheduling and assigned tasks.
- Develop, document and implement SOPs to standardize clinical workflows.
- Monitor and manage Zendesk queues for performance and quality.
- Configure and maintain Zendesk dashboards and reporting to track key operational metrics.
- Analyze Zendesk data to identify performance trends.
Requirements
- Bachelor’s degree in healthcare administration, public health or related field; clinical background/experience a plus.
- 3-5+ years of experience in clinical operations or healthcare support functions.
- Experience supervising or managing clinical or administrative staff.
- Strong knowledge of prior authorization processes, CoverMyMeds portal and patient access workflows.
- Prior experience in the obesity care space, specifically supporting GLP-1 therapy.
- Excellent communication, organizational and problem-solving skills.
- Familiarity with telehealth and digital health platforms.
- Strong analytical skills to identify trends, monitor performance metrics and recommend improvements.
- Proficiency with Zendesk (or similar platform), with ability to build and maintain reporting features preferred.
Benefits
- Reasonable accommodations for qualified individuals with disabilities
- Equal Employment Opportunity and Affirmative Action employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical operationshealthcare supportprior authorization processesCoverMyMeds portalpatient access workflowsGLP-1 therapydata analysisperformance metricsSOP developmentstaff scheduling
Soft skills
communicationorganizational skillsproblem-solvingleadershipteam managementanalytical skills
Certifications
Bachelor’s degree in healthcare administrationBachelor’s degree in public health
