Case Management Project Coordinator

Victory Project

CSP-HI Case Management Project Coordinator at Victory Programs coordinating housing stabilization services. Managing caseloads and supporting clients through housing transitions and health challenges.

Posted 5/15/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $58,520 per yearWebsite

About the role

Key responsibilities & impact

Coordinate day-to-day implementation of CSP-HI-funded program activities
Ensure compliance with all funding requirements, reporting deadlines, and documentation standards
Track program deliverables, outputs, and outcomes in alignment with funder expectations
Maintain organized systems for monitoring project milestones and required submissions
Serve as primary liaison regarding program operations
Support preparation of program reports, audits, site visits, and funder communications
Monitor data quality and ensure timely and accurate entry into required systems
Provide coordination support to case management staff to ensure consistency in service delivery
Prioritize intraagency collaboration: work closely with VPI programs to ensure clients receive uninterrupted services when transitioning from temporary shelter or programs to permanent housing and ongoing stabilization supports through CSP-HI
Assist in developing tools that support case managers
Support onboarding and training of case managers in program procedures and documentation
Provide ongoing training and coaching to staff, focusing on CSP-HI stabilization standards
Monitor caseload assignments to ensure equitable distribution and timely service delivery
Facilitate monthly internal agency team meetings and represent the program at state and partner CSP-HI meetings
Maintain a direct caseload of clients at various stages of the housing continuum
Assist clients with program enrollment, insurance navigation, and accessing primary/specialist healthcare
Conduct strengths-based assessments to develop concrete, measurable, and time-limited service plans
Support clients through the processes of lease-up, move-in, and housing stabilization
Conduct regular home visits and community outreach to monitor housing stability, identify early warning signs of crisis, and provide immediate intervention
Support clients with independent living skills, including budgeting, lease compliance, neighborhood engagement and household management
Act as a liaison between internal/external housing providers, mental health services, and substance use treatment programs
Represent the program in the community and to designated partners and funding entities
Identify alternative funding sources supportive of the program mission

Requirements

What you’ll need

Bachelor’s degree in Social Work, Psychology, Public Health, or a related field OR Lived experience with homelessness, mental health, recovery, or chronic health management OR Minimum of 2 years of experience in human services (homelessness, mental health, or substance use)
Deep understanding of Housing First , Harm Reduction , and Trauma-Informed Care.
Experience managing multiple data systems.
Extensive experience building effective relationships and coordinating services across multiple programs.
Proven crisis intervention, de-escalation, and problem-solving abilities.
Reliable transportation for community-based outreach
Proficiency in MS Office and Google Workspace.
CPR Certification and TB Screening (both can be obtained upon hire).

Benefits

Comp & perks

75% health and 25% dental employer premium contribution
100% employer paid disability and life insurance
Generous paid time off package including vacation, sick, personal time and holidays
Employees working 20+ hours a week are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data managementcrisis interventionde-escalationproblem-solvingstrengths-based assessmentsservice planningcase managementhousing stabilizationcommunity outreachindependent living skills

Soft Skills

relationship buildingcoordinationcommunicationtrainingcoachingorganizationcollaborationmonitoringprioritizationrepresentation

Certifications

Bachelor’s degreeCPR CertificationTB Screening