EUS Technical Support Team Leader
Victorian Government
full-time
Posted on:
Location Type: Office
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
Senior
About the role
- Lead a high-performing team delivering first and second level technical support to end users across the department
- Oversee incident resolution and vendor performance
- Guide technical specialists and ensure service excellence across hardware, software, and workflow support
Requirements
- ITIL v3/v4 Foundation Certification
- Extensive IT experience in desktop support, customer service or production support in large, multi-platform environments
- Strong knowledge of operating systems and application security best practices
- Tertiary qualifications in a technology-related field (desirable)
Benefits
- Opportunity to contribute to creating thriving places and connected communities for all Victorians
- Fostering a safe, inclusive and constructive place to work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supportoperating systemsapplication security
Soft skills
leadershipcustomer serviceteam management
Certifications
ITIL v3 Foundation CertificationITIL v4 Foundation Certification