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Business Systems and Insight Officer
Victim Support ScotlandBusiness Systems and Insight Officer enhancing organisational planning and managing CRM systems for Victim Support Scotland. Supporting system improvements and liaising with various teams in a hybrid role.
Posted 7/31/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSenior💰 £31,890 - £42,109 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business information systems and CRM design, particularly with Microsoft Dynamics and Dynamics 365. Capable of supporting organisational planning, performance management, and system improvements while ensuring meticulous attention to detail and effective communication.
Highest-signal resume keywords
Business Information SystemsCRM Design and DevelopmentMicrosoft DynamicsOrganisational Performance ManagementDynamics 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Information SystemsOrganisational Performance ManagementCRM Design and DevelopmentMicrosoft DynamicsDynamics 365
Soft Skills
Attention to DetailExcellent Communication
Tools & Technologies
Case Record Management SystemsSharePoint
Industry Keywords
Organisational PlanningSystem ImprovementsContract Management
About the role
Key responsibilities & impact- Support organisational planning and development of systems and infrastructure
- Coordinate and support system improvements and change processes for the organisation’s CRM
- Liaise between VSS’s service delivery, national teams and the IT and Digital Services Team
- Develop and maintain systems to record VSS business plans and track progress of organisational objectives
- Support contract management of external systems developer, chiefly the CRM developer and potentially phone systems
Requirements
What you’ll need- Relevant University degree or equivalent professional experience
- Deep understanding of business information systems
- Skills in organisational performance management
- Knowledge of CRM design and development (particularly Microsoft Dynamics)
- Meticulous attention to detail and accuracy
- Excellent communication skills
- Experience using Case Record Management systems, SharePoint, and Dynamics 365
- Willingness to be flexible on working hours and travel as required
Benefits
Comp & perks- Enhanced annual leave package of 39 days (pro-rata)
- 42 days (pro-rata) from Grade 6 and above
- Standard Life Pension with generous employer contribution
- Free and confidential Employee Assistance Programme
- Enhanced maternity and paternity pay
- Access to a credit union
- Free health cash plan including dental cover, virtual GP, counselling, legal support, and discounts on gym memberships, cinema tickets, retail and more
- Flexible and inclusive work policies
- Comprehensive learning and development opportunities