CRM Project Manager, Microsoft Dynamics 365

Victim Support Scotland

CRM Project Manager managing CRM implementation and process mapping at Victim Support Scotland. Leading procurement and supplier engagement while ensuring system delivery aligns with service needs.

Posted 6/20/2026contractGlasgow • 🇬🇧 United KingdomJunior💰 £47,266 - £62,420 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

join the team as a CRM Project Manager on a fixed-term contract
work in Glasgow and Edinburgh offices
lead discovery, process mapping, and requirements definition
manage procurement and supplier selection
ensure alignment with service delivery model
critical review of supplier designs and oversight of testing processes
facilitate workshops and engage staff for system adoption

Requirements

What you’ll need

experience from a similar role
project management skills
business analysis skills
solution design leadership skills
ability to translate operational processes into structured system requirements
knowledge of data protection, accessibility, and cyber security standards
strong analytical skills
comfortable working with data gathering and presenting insights

Benefits

Comp & perks

enhanced annual leave package of 39 days (pro-rata) holiday
42 days (pro-rata) from Grade 6 and above
Standard Life Pension
free and confidential Employee Assistance Programme
enhanced maternity and paternity pay
access to a credit union
access to our free health cash plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbusiness analysissolution designprocess mappingrequirements definitiondata gatheringdata presentation

Soft Skills

leadershipanalytical skillscommunicationfacilitation