Outbound Telemarketer

Vicimus

Outbound Telemarketer responsible for managing customer communication and appointment coordination for automotive sector. Focused on delivering excellent customer service and multitasking in a dynamic environment.

Posted 5/14/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$36,000 per yearWebsite

About the role

Key responsibilities & impact

Managing outbound communication – Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service.
Coordination of appointments – Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization.
Customer satisfaction - Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system.
Performance – Expectation of 120+ outbound calls per day with excellent verbal communication skills.
Performs other duties as assigned or required by the leadership team.

Requirements

What you’ll need

1-2 Years customer service/sales experience required
Experience in a call centre environment
Post-secondary Education
Strong computer literacy skills
Strong organizational skills
Must be a self-starter and have the ability to multitask
Automotive service background (preferred but not essential)
Preferred CRM database experience
Self-driven, likeable, and adaptable to change
Ability to work in a fast-paced environment
Ability to work independently and be a team player
Have a positive attitude!

Benefits

Comp & perks

Competitive wage
Compensation based on productivity
Opportunity to work from home (fully remote position)
Personal career growth opportunities within the organization
Proactive and knowledgeable management
Generous employee discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesales experiencedata managementappointment schedulingCRM database experiencecomputer literacy

Soft Skills

organizational skillsself-startermultitaskingadaptabilityteam playerpositive attitudeverbal communication

Certifications

post-secondary education