Vic.ai

Consultant

• Lead complex, AI-driven implementation projects with minimal oversight
• Translate Accounts Payable workflows into optimized, AI-powered solutions
• Operate as a trusted advisor to finance and accounting leaders
• Mentor team members on both implementation excellence and advanced AI utilization
• Identify opportunities to automate and redesign customer processes using AI—not just improve them incrementally
• Drive project planning, execution, and risk mitigation

Senior Implementations Consultant

Customer Success Manager

• Drive product adoption and measurable outcomes through onboarding, training, and best practices
• Serve as a trusted advisor to finance leaders and day-to-day users
• Manage a portfolio of accounts and build strong, long-term relationships
• Lead check-ins, business reviews, and strategic conversations
• Identify churn risks early and proactively improve retention
• Troubleshoot product, workflow, and data issues and coordinate resolutions
• Respond to customer inquiries via Intercom and other channels
• Advocate for customers internally and influence product improvements
• Partner cross-functionally with Product, Engineering, and Implementation teams to solve complex customer challenges
• Continuously refine onboarding and customer journey processes as we scale