Vic.ai

Solutions Engineer

• Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey.
• Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations.
• Translate technical findings into clear business insights for both technical and non-technical audiences.
• Become a subject matter expert on the Vic.ai platform and customer workflows.
• Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass.
• Partner with customers to improve business processes and maximize platform adoption.
• Troubleshoot complex customer issues, coordinating with Product and Engineering as needed.
• Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes.
• Develop best practices, documentation, and repeatable processes that improve the customer experience.
• Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements.
• Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.

Technical Solutions Consultant

Backend Engineer

• Build and operate integrations that move data bidirectionally between customers' ERP systems and Vic.ai.
• Develop backend services in TypeScript/Node.js (HTTP APIs, queue-based workers, PostgreSQL).
• Design integrations against third-party APIs (REST, SOAP, OData, OAuth2) with explicit, typed contracts.
• Make jobs idempotent and replay-safe, including retries, rate limiting, dead-lettering, and correlation/audit logging.
• Own services from development through production, including deployment on AWS, monitoring, and issue resolution within defined SLAs.
• Contribute to the AI-assisted tooling that speeds up customer onboarding.
• Support adjacent backend domains as needed (Public API and core services in Elixir/Phoenix, plus Python services).
• Contribute to architectural decisions and long-term platform scalability.
• Identify, troubleshoot, escalate, and resolve issues related to performance, accuracy, and system stability.

Senior Backend Engineer

• Design, build, and operate Elixir/Phoenix services — APIs, data pipelines, and async processing.
• Own features end-to-end, from product framing through the front-end needed to ship.
• Treat reliability as first-class on Tier 0/1 systems: observability, monitoring, and operational rigor.
• Use AI-assisted tools (esp. Claude Code) and help shape architecture, practices, and code review.

Technical Solutions Consultant

Senior Backend Engineer

Senior Product Engineer, Treasury – Elixir