Assist with all functions of CRM programming and design
Maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security
Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements
Communicate complex ideas, concepts, and processes effectively with other engineers and management
Contribute to evaluations and improvement of best practices in both process and standards
Recommend value-added changes to existing coding practices, standards, and tools
Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system
Assess the severity of problems, determine corrective action, and resolve technical issues
Monitor end-user usage of the system and perform daily administrative and user support tasks
Provide technical support to end users, diagnosing and resolving problems
Evaluate and configure CRM systems and provide detailed end-user documentation
Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology
Manage and collaborate with product vendors and systems integrators on the delivery of solutions
Collaborate with business partners on user acceptance testing
Work closely with project managers, UI/UX designers, other developers, and data analysts
Write technical specifications and documentation
Additional duties as assigned

Requirements

Bachelor’s degree and 5+ years of experience as a Salesforce Administrator or similar role
Certification in Salesforce Administration, Service Cloud, and Business Analysis is a plus
Proficient understanding of CRM fundamentals and advanced features
Experience in contact center CRM integrations and database management
Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar)
Strong hands-on experience with Salesforce applications and contact center services
Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management
Ability to meet deadlines while working in an evolving, complex, and fast-paced environment
Experience building flow and familiarity with APIs

Benefits

Medical
Dental
Vision
Supplemental income insurance
Employer paid disability insurance
Employer paid life insurance
Pre-tax FSA for medical and dependent care
401K available

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM programmingCRM system maintenancereport buildingdashboard managementtechnical supportCRM implementationdatabase managementdata migrationAPI familiarityflow building

Soft Skills

communicationcoachingtrainingproblem-solvingcollaborationdocumentationtime managementadaptabilityevaluationbest practices improvement

Certifications

Salesforce AdministrationService CloudBusiness Analysis