Perform analysis and provide implementation recommendations based on business requirements.
Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.
Communicate complex ideas, concepts, and processes effectively with other engineers and management.
Contribute to evaluations and improvement of best practices in both process and standards.
Recommend value-added changes to existing coding practices, standards, and tools.
Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.
Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.
Assess the severity of problems, determine corrective action, and resolve technical issues.
Monitor end-user usage of the system and perform daily administrative and user support tasks.
Provide technical support to end users, diagnosing and resolving problems.
Evaluate and configure CRM systems and provide detailed end-user documentation.
Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.
Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
Collaborate with business partners on user acceptance testing.
Work closely with project managers, UI/UX designers, other developers, and data analysts.
Write technical specifications and documentation.

Requirements

Minimum of a bachelor’s degree and at least 5 years of experience as an advanced Salesforce Administrator
Good understanding of CRM fundamentals and advanced features.
Experience in contact center CRM integrations and database management.
Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus.

Benefits

medical
dental
vision
supplemental income insurance
employer paid disability insurance
employer paid life insurance
pre-tax FSA for medical and dependent care
401K available

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce AdministrationCRM implementationCRM administrationdatabase managementsystem configurationtechnical supportuser acceptance testingdocumentationcoding practicesprocess improvement

Soft Skills

communicationcoachingtrainingcollaborationproblem-solvinganalytical thinkingguidanceevaluationadaptabilityleadership

Certifications

Salesforce Administration IIService CloudBusiness Analysis