B2B Customer Service Representative

VIBRANT Marketing

Représentant(e) service client B2B chez VIBRANT, gérant un portefeuille de comptes majeurs. Fournissant un service exceptionnel aux clients dans un environnement hybride basé à Montréal.

Posted 5/15/2026contractMontréal • 🇨🇦 CanadaJuniorMid-Level💰 CA$28 per hourWebsite

About the role

Key responsibilities & impact

Manage order entry (electronic data interchange (EDI), manual and/or online) and ensure order fulfillment
Closely monitor supply levels to prevent stockouts
Collaborate with logistics and transportation teams to ensure timely delivery
Proactively resolve common customer issues
Quickly research and obtain information needed to respond to inquiries and complaints
Produce various statistical reports
Work with internal teams (logistics, account management, marketing) to ensure effective communication
Work effectively under tight deadlines while maintaining a high level of accuracy
Report any food quality issues to your supervisor

Requirements

What you’ll need

Excellent problem-solving skills and a proactive attitude
Strong interpersonal skills and the ability to prioritize in a fast-paced environment
Results-oriented with a commitment to delivering high-quality customer service
Strong proficiency with MS Office (Excel — intermediate to advanced level)
Ability to handle stressful situations
Organized, self-motivated, flexible, courteous, energetic, and a good team player
Knowledge of SAP (an asset)
Experience in manufacturing, procurement, or order management (an asset)
College diploma or equivalent
2 to 5 years of experience in a similar role

Benefits

Comp & perks

Work–life balance (self-employed/contractor status)
$1,500 retention bonus after 6 months

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order entryelectronic data interchange (EDI)statistical reportingMS OfficeExcelSAPorder managementprocurementmanufacturing

Soft Skills

problem-solvinginterpersonal skillsresults-orientedcustomer serviceorganizational skillsself-motivatedflexibilityteam playerability to handle stressproactive attitude

Certifications

college diploma