Define and own the long-term product strategy and roadmap for the Connect platform, aligned with business objectives and market needs.
Balance customer requirements, carrier constraints, technical feasibility, and revenue impact in prioritization decisions.
Establish clear success metrics for platform performance, reliability, and adoption.
Partner with Compliance and Messaging Ops to translate carrier policies, technical specifications, and certification requirements into actionable product requirements.
Ensure the platform supports efficient onboarding, audit readiness, and ongoing compliance enforcement.
Monitor changes in carrier policies and market conditions, proactively incorporating them into product planning.
Lead product development for platform services including APIs, provisioning, policy management, analytics, and reporting.
Ensure a consistent, high-quality experience for internal teams, external developers, and integration partners.
Advocate for strong developer experience while maintaining platform security, integrity, and carrier trust.
Build, lead, coach, and develop a team of Product Managers across Connect and infrastructure-adjacent domains.
Partner with Engineering to deliver reliable, scalable releases on predictable timelines.
Apply data-driven decision-making throughout discovery, delivery, and post-launch evaluation.
Serve as the primary product representative in cross-functional planning and executive discussions.
Communicate product priorities, tradeoffs, and timelines clearly to stakeholders at all levels.
Build alignment across Product, Engineering, Sales, Customer Success, Messaging Ops, and external partners.

Requirements

8–12+ years of experience in Product Management, including leadership roles overseeing complex platform or infrastructure products.
Demonstrated experience in regulated or partner-driven ecosystems such as aggregators, CPaaS, telecommunications, payments, or similar domains.
Proven ability to deliver products that operate at scale and under external operational constraints.
Strong understanding of API-first platforms, distributed systems, and platform economics.
Experience managing products where reliability, compliance, and operational discipline are critical.
Ability to synthesize technical, regulatory, and commercial considerations into clear product direction.
Effective people leader with experience building and mentoring high-performing product teams.
Strong executive communication skills, with the ability to clearly articulate strategy, risks, and tradeoffs.
Demonstrated ability to influence across functions and drive alignment in complex organizations.

Benefits

Competitive salaries
Options
Medical, dental and vision coverage
Short- and long-term disability
Life insurance
11 paid holidays
Flexible vacation
Summer Fridays
Winter Holiday break
Commuter benefits
401(k) plan and match
Paid parental leave program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product strategyroadmap developmentAPI managementdata-driven decision-makingplatform performance metricscompliance enforcementanalyticsreportingtechnical specificationsproduct development

Soft skills

leadershipcommunicationteam buildingmentoringinfluencingstakeholder managementstrategic thinkingcross-functional collaborationproblem-solvingadaptability