Vibes

Product Manager

• Own the product strategy and roadmap across the Platform, setting direction for both the AI-native product layer and the underlying platform capabilities that power it.
• Define and champion the vision internally and externally, translating it into a phased sequence of bets that compound over time and articulate a clear line from today's product to tomorrow's.
• Establish and track success metrics across adoption, marketer productivity, AI feature performance, and downstream campaign outcomes.
• Align roadmap priorities with business strategy, ensuring the team balances near-term customer commitments with longer-horizon innovation investments.
• Serve as the senior product voice for mobile marketing professionals using the platform today, maintaining deep fluency in their workflows, measurement frameworks, and evolving expectations.
• Build high-trust relationships directly with Vibes customers to accelerate our ability to develop product experiences that accelerate their professional success.
• Partner with Customer Success, Customer Care, and Sales leadership to identify patterns across the install base and ensure the team is investing in enhancements that move the product forward rather than simply holding ground.
• Create the organizational conditions for the team to turn operational feedback into meaningful product investments across campaign creation, scheduling, personalization, and execution at scale.
• Lead the AI strategy, defining what it means for the platform to be AI-native and setting the agenda for how intelligence gets embedded across the marketer workflow.
• Partner with Data Science and Engineering leadership to identify, scope, and deliver AI- and automation-led capabilities that advance the vision: send-time optimization, channel orchestration, content personalization, predictive segmentation, and beyond.
• Build a culture of experimentation, establishing how the team validates where automation creates real lift and where human control should remain, and scaling what works.
• Lead and influence a cross-functional team across Product, Engineering, Customer Success, and Sales, creating clarity on priorities, raising the bar on craft, and developing the next generation of product development at Vibes. This role does not have any direct reports today, but we expect it will as we expand our product footprint over the next 12-24 months.
• Model and reinforce strong execution discipline across the team: clear requirements, predictable delivery, data-informed decisions, and crisp post-launch evaluation.
• Communicate strategy, progress, tradeoffs, and risks clearly to senior leadership, cross-functional partners, and key customers.
• Partner at the leadership level with Engineering, Design, and Data Science to bring the product strategy to life and maintain strong team-level working relationships.
• Coordinate across adjacent product teams within the Vibes ecosystem to ensure cohesive experiences across channels, audience management, and analytics.
• Partner with Marketing, Customer Success, and Customer Care to ensure launches land well, enablement is strong, and customers adopt new capabilities.

Director of Product Management

Technical Project Manager

• Own multiple concurrent client engagements from kickoff through delivery and handoff. You're accountable for scope, timeline, and client satisfaction end to end.
• Serve as a primary point of contact for external stakeholders: set expectations, run status communications, manage escalations, and translate technical constraints into client-friendly terms.
• Translate business requirements into technical scope and push back when scope creep, unrealistic timelines, or under-resourced asks threaten delivery. Drive change orders and protect engagement margin.
• Track budget vs. actuals, utilization, and delivery risk across engagements. Flag slippage before it becomes a missed date or a margin problem.
• Manage dependencies and unblock the engineering team without micromanaging
• Maintain project artifacts, timelines, and documentation across all engagements
• Carry 15–20+ concurrent projects without losing fidelity on any of them. On-time delivery across all customer-facing launches is the standard.
• Run daily PS developer standups, manage Jira Kanban workflow and board architecture, and distribute workload across the engineering team.
• Own Pro Serv Customer Care ticket triage and resolution. Goal: 90%+ resolved within 5 business days. You make the developer assignment calls and track to closure.
• Triage inbound Tech Services float requests from CS and Sales float demo requests. Make TAM assignment decisions in coordination with the Senior Director
• Serve as trained CS launch backup when team members are on leave. You absorb the coverage without dropping PS delivery commitments.
• Own PS financial tracking across HubSpot, SOWs, waived fees, and contract-included projects. Produce the monthly Finance report — every active project, SOW status, and dollar amount tied to HubSpot so Finance knows exactly when to invoice.
• Serve as primary vendor owner for Vibes' core PS vendors: approve invoices before Finance pays and oversee relationships with additional vendors in the PS ecosystem.
• Own biweekly sprint review updates and rollup reporting to Tech Services and CS leadership. Present PS delivery status to the full Technology org in sprint reviews.

Full-stack Engineer

• Own the design and delivery of full-stack features and services using React and TypeScript on AWS infrastructure
• Lead projects end-to-end, owning delivery from kickoff through release
• Set the technical direction for major areas of the system, including architecture and key trade-offs
• Design and maintain the public API and MCP server
• Push the limits of how the team leverages AI to build and ship faster
• Mentor engineers through code review, pairing, and technical guidance
• Partner closely with product and other teams across Vibes to shape and deliver customer value
• Troubleshoot and resolve complex issues across the stack
• Continuously improve the system and the team's engineering practices based on customer feedback and usage
• Challenge existing approaches and push for better ways to build and ship

Director of Product Management

Technical Project Manager

Senior Software Engineer – Studio