Client Experience Manager

Vibe.co

Client Experience Manager coordinating executive dinners and VIP experiences for Vibe.co. Overseeing event operations with a focus on high-quality client experiences in the entertainment industry.

Posted 7/10/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $118,000 - $167,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full lifecycle of executive dinners, from venue research through on-the-night delivery
Build a curated network of venues, restaurants, and private dining contacts across key US markets
Match client tier to experience, from an intimate dinner to a full activation, with the Sales team
Partner on invitee targeting to get the right guests into the right room
Create a client gifting program tailored to relationship stage and account tier
Design hospitality touch points at trade shows, including booth lounges and hosted happy hours
Source F&B, décor, and logistics vendors across multiple destinations at a consistent standard
Keep every touchpoint on brand, from the atmosphere down to the smallest detail
Coordinate on the logistics handoff so hospitality and operations run in sync
Track spend against budget across every activation, flagging variances as they emerge
Report on ROI after each experience to sharpen the next one
Negotiate directly with venues, caterers, and suppliers to protect quality at the best price
Build vendor relationships that earn Vibe preferred rates and priority access

Requirements

What you’ll need

3–5 years in hospitality, luxury client experience, or event production, with high-end experiences delivered end to end
A track record of designing a memorable experience from scratch — not just executing a known format well
Deep knowledge of the US private events and VIP experience landscape — dinners, activations, bespoke experiences — especially New York and Las Vegas
Experience working alongside sales or account teams on client entertainment, with the professionalism to represent Vibe with prospects and clients
Vendor negotiation skills backed by existing supplier relationships in key cities
Comfort building process from scratch rather than waiting for one to exist
Willingness to travel for key activations and dinners.

Benefits

Comp & perks

Variable pay — based on objectives you hit. No arbitrary targets.
Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week!
Full health coverage — Comprehensive medical, dental, and vision insurance.
401(k) with matching — We invest in your future, not just your output.
Unlimited PTO — Take the time you need. We measure results, not hours.
Parental leave — Paid leave for all parents.
Annual offsite — The whole team, once a year, somewhere worth the trip.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Event PlanningBudget TrackingLogistics CoordinationExperience DesignVendor Sourcing

Soft Skills

ProfessionalismNetworkingAttention to DetailCollaborationProblem Solving