Senior Customer Success Manager

Vibe.co

Senior Customer Success Manager managing relationships with enterprise advertisers for a streaming TV advertising platform. Driving revenue outcomes and delivering campaign excellence.

Posted 6/22/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $140,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts
Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations
Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform
Own renewal and expansion targets across your book of business
Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals
Forecast account health accurately and act early on risk signals
Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform
Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing
Translate performance data into clear, actionable recommendations that clients can act on immediately
Bring customer feedback and unmet needs directly into product and roadmap conversations
Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience
Represent the customer perspective in internal decisions without losing sight of business priorities

Requirements

What you’ll need

5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
Proven track record of hitting retention and expansion targets across a named account portfolio
Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is.

Benefits

Comp & perks

Full health coverage — Comprehensive medical, dental, and vision insurance.
401(k) with matching — We invest in your future, not just your output.
Unlimited PTO — Take the time you need. We measure results, not hours.
Parental leave — Paid leave for all parents.
Annual offsite — The whole team, once a year, somewhere worth the trip.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital advertisingincrementality measurementROAScampaign strategyperformance optimizationdata analysisreport buildingcross-sellupsellaccount management

Soft Skills

relationship buildingcommunicationstrategic thinkingproblem solvingindependencecustomer advocacycollaborationinsight generationproactivityadaptability