Agent Support Representative

Viamericas Corporation

Agent Support Representative providing high-quality support to customers and agents at Viamericas in Vietnam. Handling inquiries and ensuring transaction accuracy across various communication channels.

Posted 4/29/2026full-timeManila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver excellent customer service and provide solutions to incoming and outgoing calls.
Conduct regular outreach to Vietnamese agents for support, updates, and engagement.
Assist with onboarding and day-to-day operational needs of agents.
Monitor and analyze pricing.
Follow up on inactive agents and support initiatives to drive transaction growth.
Prospect and identify opportunities for new business development.
Provide service and support to field staff.
Maintain and increase the volume of transactions for Vietnamese agents.
Maintain and increase the profitability of transactions from Vietnamese agents.
Maintain and increase the portfolio of assigned agencies.
Coordinate and escalate agent concerns to the appropriate teams (E.g. Compliance holds, suspected frauds, AR issues, Rate concerns, etc.)
Ensure smooth processing of transactions and coordinate with internal teams as needed.
Support Business Development on agent-related requirements.

Requirements

What you’ll need

Fluency in **Vietnamese and English** (spoken and written) required.
2-3 of Years required in professional sales/call center environment.
Have a good attitude and good dealing with people.
Strong understanding of the sales cycle with proven ability to prospect, negotiate, close deals, and follow up.
Excellent communication and writing skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Proficient in CRM systems and business software such as PowerPoint, Word, Outlook and Excel.
High School Diploma required.
Ability to work on a flexible schedule.
***Candidates must be legally authorized to work in the Philippines without the need for employer sponsorship. ***

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales cycleprospectingnegotiationclosing dealsproblem-solvingattention to detailmultitaskingtime management

Soft Skills

customer servicecommunication skillswriting skillsgood attitudedealing with people

Certifications

High School Diploma