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Junior Infrastructure Analyst
Vialaser DepilaçãoJunior Infrastructure Analyst supporting internal demands and user assistance at Vialaser. Focused on maintaining IT infrastructure services and supporting users effectively.
About the role
Key responsibilities & impact- Provide technical support to internal users;
- Assist in monitoring the infrastructure environment;
- Help manage user accounts, access and permissions;
- Support maintenance of desktops, laptops, printers and other equipment;
- Assist with configuration and support of networks, internet, telephony and corporate systems;
- Install and update software;
- Log and follow up on technical tickets;
- Assist in documenting procedures and maintaining the IT inventory;
- Escalate more complex incidents to the senior team when necessary.
Requirements
What you’ll need- Basic knowledge of networking, Windows and technical support;
- Basic knowledge of Microsoft 365;
- Quick learner and able to work well in a team;
- Good communication and organizational skills;
- Proactive and committed profile;
- Knowledge of Active Directory;
- Previous experience in technical support or help desk;
- Basic knowledge of networking, firewalls or virtualization;
- Courses or certifications in infrastructure-related areas;
- Technical or higher education in progress/completed in Information Technology areas:
- Computer Science;
- Computer Engineering;
- Computer Networks;
- Systems Analysis and Development;
- IT Management.
Benefits
Comp & perks- Health insurance (70% covered by the company, with copayment);
- Meal/food allowance of R$ 500.00;
- Life insurance (100% covered by the company);
- Partnership with TotalPass;
- Dental plan (Unimed);
- Transportation voucher.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportnetworkingWindowsMicrosoft 365Active DirectoryfirewallsvirtualizationIT inventory managementsoftware installationuser account management
Soft Skills
quick learnerteamworkcommunication skillsorganizational skillsproactivecommitment
Certifications
infrastructure-related courses or certifications