Junior Infrastructure Analyst

Vialaser Depilação

Junior Infrastructure Analyst supporting internal demands and user assistance at Vialaser. Focused on maintaining IT infrastructure services and supporting users effectively.

Posted 5/27/2026full-timeTubarão • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide technical support to internal users;
Assist in monitoring the infrastructure environment;
Help manage user accounts, access and permissions;
Support maintenance of desktops, laptops, printers and other equipment;
Assist with configuration and support of networks, internet, telephony and corporate systems;
Install and update software;
Log and follow up on technical tickets;
Assist in documenting procedures and maintaining the IT inventory;
Escalate more complex incidents to the senior team when necessary.

Requirements

What you’ll need

Basic knowledge of networking, Windows and technical support;
Basic knowledge of Microsoft 365;
Quick learner and able to work well in a team;
Good communication and organizational skills;
Proactive and committed profile;
Knowledge of Active Directory;
Previous experience in technical support or help desk;
Basic knowledge of networking, firewalls or virtualization;
Courses or certifications in infrastructure-related areas;
Technical or higher education in progress/completed in Information Technology areas:
Computer Science;
Computer Engineering;
Computer Networks;
Systems Analysis and Development;
IT Management.

Benefits

Comp & perks

Health insurance (70% covered by the company, with copayment);
Meal/food allowance of R$ 500.00;
Life insurance (100% covered by the company);
Partnership with TotalPass;
Dental plan (Unimed);
Transportation voucher.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportnetworkingWindowsMicrosoft 365Active DirectoryfirewallsvirtualizationIT inventory managementsoftware installationuser account management

Soft Skills

quick learnerteamworkcommunication skillsorganizational skillsproactivecommitment

Certifications

infrastructure-related courses or certifications