Relationship Manager

VIAFON GmbH

Relationship Manager as the main contact for client projects, ensuring successful implementation and long-term relationships. Role involves strategic account management and proactive client retention strategies.

Posted 4/25/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €55,000 - €65,000 per yearWebsite

About the role

Key responsibilities & impact

Central point of contact for clients (contracting parties)
Management of an assigned client portfolio
Responsibility for appointment-setting and sales projects
Client management & communication
Conducting regular reviews
Organizing and conducting client visits
Acting as emergency contact for all relevant client matters
Project & process ownership
Steering and monitoring ongoing projects
Ensuring smooth project execution and successful delivery
Responsibility as process manager for client-specific workflows
Budget & revenue responsibility
Accountability for budgets and the financial success of client projects
Responsibility for invoicing and monitoring financial KPIs
Growth & client development
Identifying and implementing up- and cross-selling opportunities
Actively managing client development to increase revenue
Developing strategic account plans
Churn management
Early detection of risks in the client relationship
Proactive measures for client retention and churn prevention

Requirements

What you’ll need

Strong sales skills and confident negotiation abilities
Strategic and analytical thinking with a strong numerical understanding
Structured and professional working style
High degree of personal responsibility and decisiveness
Excellent communication and presentation skills
Experience in Account Management, Relationship Management or Sales
Confident appearance in front of clients
Ability to manage multiple projects simultaneously and set priorities

Benefits

Comp & perks

100% home office
A secure, permanent position
An attractive compensation model (base salary plus commission)
An onboarding buddy at your side (training on the job) and a structured induction
An open company structure that values transparency
Predictable & family-friendly working hours
Your four walls, our equipment: Germany-wide home office or the option to work from our Berlin office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales skillsnegotiation abilitiesaccount managementrelationship managementproject managementfinancial KPIsbudget managementstrategic account planningchurn managementcross-selling

Soft Skills

communication skillspresentation skillsanalytical thinkingstructured working stylepersonal responsibilitydecisivenessclient managementproactive measuresorganizational skillsability to prioritize