VIAFON GmbH

Customer Support

• Kundenbetreuung im Bereich KFZ-Versicherung
• Kompetente Bearbeitung aller Anfragen im Kundenservice
• Steigerung der Kundenzufriedenheit

Kundenservice KFZ-Versicherung – m/w/d

• Customer consultation
• Problem resolution
• Work from home

Customer Service

• Bearbeitung von telefonischen und schriftlichen Kundenanfragen
• Unterstützung der Kunden beim Anschluss von Elektrogeräten
• Aktives Zurückrufen der Kunden

Kundenservice

Account Manager

• Central point of contact for clients (contracting parties)
• Management of an assigned client portfolio
• Responsibility for appointment-setting and sales projects
• Client management & communication
• Conducting regular reviews
• Organizing and conducting client visits
• Acting as emergency contact for all relevant client matters
• Project & process ownership
• Steering and monitoring ongoing projects
• Ensuring smooth project execution and successful delivery
• Responsibility as process manager for client-specific workflows
• Budget & revenue responsibility
• Accountability for budgets and the financial success of client projects
• Responsibility for invoicing and monitoring financial KPIs
• Growth & client development
• Identifying and implementing up- and cross-selling opportunities
• Actively managing client development to increase revenue
• Developing strategic account plans
• Churn management
• Early detection of risks in the client relationship
• Proactive measures for client retention and churn prevention

Relationship Manager

• Bearbeitung von telefonischen und schriftlichen Kundenanfragen
• Unterstützung der Kunden beim Anschluss von Elektrogeräten
• Aktives Zurückrufen der Kunden zur schnelleren Problemlösung (Kein Verkauf)