Viaduct

Customer Success Manager

• Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs.
• Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions.
• Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement.
• Ensure the alignment of analytics projects with business value.
• Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines.
• Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value.
• Develop strategy and lead execution of customer engagement extensions and renewals.
• Stay updated with the latest trends and technologies in data analytics and apply them to improve our software.
• Work with customers to gather software requests and prioritize backlog with product teams.

Customer Success Engagement Manager

Chief Marketing Officer

• Be a go-to authority on Viaduct’s unique selling proposition (USP)
• Segment the market and study key buyer/user persona
• Partner with product managers to steer the product roadmap
• Create clear and compelling content
• Define a marketing plan for your line of business
• Run campaigns to raise awareness and generate leads.

Customer Success Engagement Manager

Product Marketing Director