Partner Success Manager

Via

Partner Success Manager working with cities and operators to improve public transportation outcomes. Drives partner relationships through data insights and service expansion strategies.

Posted 6/25/2026full-timeRemote • Arizona, California, Colorado, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership
Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities
Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth
Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth
Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio
Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services

Requirements

What you’ll need

4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
Quantitatively inclined and data savvy; you draw quick, insightful conclusions from complex data sets and turn raw numbers into clear, actionable recommendations
An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations
A reliable self-starter with a growth mentality; you thrive in fast-paced environments and aren't deterred by setbacks or pivots
An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor.

Benefits

Comp & perks

Free medical plans
401K matching

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

relationship buildingnegotiationdata analysisproblem solvingcommunicationmentoringself-starterteam playeradaptabilityentrepreneurial mindset