Senior Partner Success Manager

Via

Senior Partner Success Manager at Via responsible for managing transportation system partnerships. Building relationships and driving contract renewals within a strategic portfolio.

Posted 6/25/2026full-timeRemote • Arizona, California, Colorado, Washington • 🇺🇸 United StatesSenior💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes
Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

Requirements

What you’ll need

7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

Benefits

Comp & perks

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

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Soft Skills

relationship buildingconsultingnegotiationdata analysisstrategic decision makingproblem solvingteam collaborationself-starterempathytrust building