Customer Support, German-speaking, Part-time
Via
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £15 per hour
Job Level
Mid-LevelSenior
About the role
- You will ensure the smooth daily operation of our services by providing telephone and email support
- You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
- You will care for customer satisfaction and making sure that issues are resolved
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly
Requirements
- You speak fluent German (C2 or native) and English (C1 or C2)
- You are a good communicator and able to always find the right tone in different contexts
- You enjoy providing advice and support over the phone
- You remain calm even in stressful situations and are able to develop creative solutions in real time
- Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
- You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
- You are technology-savvy and enjoy working with modern IT tools.
Benefits
- 100% work from home, as long as you’re based in England
- State of the art hardware for you to perform your work worry free
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
- 28 days of vacation days inclusive of public holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationcustomer satisfactionproblem-solvingstress managementcreativityadaptabilitysupportadviceinterpersonal skillscalmness