Customer Support, German-speaking, Part-time

Via

part-time

Posted on: 1/2/2026

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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💰 €15 per hour

Mid-LevelSenior

About the role

You will ensure the smooth daily operation of our services by providing telephone and email support
You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
You will care for customer satisfaction and making sure that issues are resolved
You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

You speak fluent German (C2 or native) and English (C1 or C2)
You are a good communicator and able to always find the right tone in different contexts
You enjoy providing advice and support over the phone
You remain calm even in stressful situations and are able to develop creative solutions in real time
Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
You are technology-savvy and enjoy working with modern IT tools.

Benefits

100% work from home, as long as you’re based in Germany
State of the art hardware for you to perform your work worry free
The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
Working part-time (between 20-40 hours per week) with a €15.40 base hourly rate. We are also open to full-time candidates.
30 days of vacation per year

Tip: use these terms in your resume and cover letter to boost ATS matches.

communicationcustomer satisfactionproblem-solvingstress managementcreativityadaptabilitysupportadvice