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Tech Stack
Tools & technologiesAndroidDNSiOS
About the role
Key responsibilities & impact- Support our team in the administration of our servers and clients
- Perform various tasks in the IT administration of MS Windows Server, clients and mobile devices (Apple iOS and Google Android)
- Serve as the first point of contact for colleagues to resolve incidents in 1st- and partially 2nd-level support
- Handle incoming customer inquiries
- Ensure smooth onboarding of new colleagues
- Configure user accounts and devices
- Assist users with software and hardware usage
- Document support requests in the Jira ticketing system
- Escalate complex issues or systems to the responsible specialist departments
- Document processes, system configurations and changes in Atlassian Confluence
- Track and update work progress in our Atlassian Jira ticketing system
Requirements
What you’ll need- Completed vocational training in IT, for example as an IT specialist in system integration (Fachinformatiker für Systemintegration) or an equivalent qualification
- Experience with ticketing systems such as Atlassian Jira
- Basic knowledge of server administration and networking
- Terms such as “DNS, Active Directory/LDAP, Wireshark, PowerShell or the OSI model” should be familiar
- Experience operating MS Windows Servers is an advantage
- Experience in IT support or a help desk environment
- Technical affinity and a curious mindset
- Strong problem-solving skills
- Service-oriented working style
- Driver's license (category B or Class 3)
- Willingness to travel for regular regional assignments
- Good German and English language skills
- Strong team and communication skills
Benefits
Comp & perks- A secure permanent position starting at 30 hours per week with a competitive salary
- Remote work options to improve work–life balance
- Flexible working hours for greater freedom in the workday
- 30 days of vacation for a balanced work–life balance
- Employee share program with discounted terms and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing for environmentally friendly and flexible mobility
- Subsidies for gym memberships to support your health
- Childcare allowance to support families
- Pension and health benefits for long-term security
- Eyewear allowance for better vision at work
- Corporate benefits program with numerous discounts from many partners
- Personal development through structured onboarding, training and long-term prospects
- Innovative projects with varied responsibilities and a modern working environment
- Help shape the energy transition through sustainable projects and active climate action
- Highest occupational safety through clear standards, training and the goal of “zero accidents”
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS Windows Serverserver administrationnetworkingDNSActive DirectoryLDAPWiresharkPowerShellticketing systemsIT support
Soft Skills
problem-solvingservice-orientedteamworkcommunicationcuriositytechnical affinity
Certifications
IT specialist in system integration