Vi

Quality Assurance Specialist

Vi

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Conduct manual testing through live calls, SMS conversations, and webchat sessions
  • Evaluate conversational flow, tone, intent recognition, and response accuracy
  • Identify bugs, logic gaps, edge cases, and failure patterns
  • Document issues clearly and collaborate with engineering on fixes
  • Create and maintain test scenarios for new features and agent launches
  • Validate improvements and prevent regressions before release

Requirements

  • 2+ years of QA or testing experience
  • Strong written and verbal communication skills
  • Highly detail-oriented with strong analytical thinking
  • Comfortable making frequent test calls and simulating customer interactions
  • Experience working with product and engineering teams
  • Preferred Experience with conversational AI, chatbots, voice systems, or contact center technology.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
manual testingtest scenariosbug identificationlogic gap analysisedge case identificationresponse accuracy evaluationconversational flow evaluationregression preventionanalytical thinkingdocumentation
Soft Skills
strong written communicationstrong verbal communicationdetail-orientedcollaborationcustomer interaction simulation