Account Manager

• Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise wellness clients
• Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+
• Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights
• Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts
• Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical
• Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals
• Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase value

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