Vi

Director, Account Management – Healthcare

Vi

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Lead

About the role

  • Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise healthcare clients, engaging directly with key stakeholders
  • Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+
  • Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights
  • Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts, ensuring long-term client partnerships
  • Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical, helping shape Vi’s go-to-market approach
  • Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals and that internal priorities reflect client needs
  • Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase the value Vi delivers
  • Player/Coach Mentality - Proven ability to lead a team and develop team members while owning and driving growth in your own accounts

Requirements

  • Proven ability to independently renew and expand contracts of $500K+ ARR
  • Proven ability to guide clients through complex performance marketing & omnichannel engagement strategies
  • Ability to operate with a consultant mindset
  • Experience working directly with VP/C-level stakeholders
  • Strong ability to influence both internal and external teams
  • Highly strategic, intelligent, creative, consultative, and entrepreneurial; able to operate in ambiguity
  • Ability to navigate complex challenges with a solutions-driven mindset
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementperformance marketingomnichannel engagement strategiesaccount managementdata analysis
Soft skills
strategic leadershipcross-team collaborationinfluenceconsultative mindsetsolutions-driven mindsetcreativityentrepreneurial spiritability to operate in ambiguity