Client Success Manager

Vheda Health

Client Success Relationship Manager growing health-plan accounts for Vheda Health, a virtual health engagement company. Managing implementations, client relationships, presentations, and expansion opportunities across the United States.

Posted 8/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills, with a focus on understanding client needs and delivering value through effective communication and project management. Possesses a solid understanding of healthcare and health insurance plans, enabling strategic decision-making and process improvements.

Highest-signal resume keywords

Client Relationship ManagementHealthcare KnowledgeAccount GrowthProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ManagementProcess ImprovementContract ManagementData AnalysisPresentation Skills

Soft Skills

Trust BuildingTeam AlignmentAttention to DetailProblem SolvingStakeholder Engagement

Certifications & Qualifications

BA/BS Degree

Industry Keywords

Health InsuranceMedicaidMedicareSNPClient Satisfaction

About the role

Key responsibilities & impact

Establish and maintain strong relationships with clients through regular outreach and communication
Serve as the main point of contact for clients, anticipate and understand their needs, and address concerns promptly
Deliver presentations to clients at various levels demonstrating product and service value
Track and manage contractual commitments and ensure timely service delivery
Partner with clinical services, operations, and analytics teams to meet client expectations
Facilitate communication between clients and internal teams, conveying feedback and requirements accurately
Identify upselling and cross-selling opportunities based on client needs and market trends
Engage directly with community members to understand their needs, concerns, and preferences
Use community feedback to inform organizational strategic decisions and initiatives
Maintain a strong community presence and support community well-being
Travel up to 25% to client sites for in-person meetings

Requirements

What you’ll need

BA/BS degree or equivalent
5 years or more in a client-facing role, such as account management or client management
Working knowledge of healthcare, specifically health insurance plans including Medicaid, Medicare, and SNP
Experience working at or with health plans preferred
Ability to build trust and rapport with stakeholders
Ability to align team members and partners toward common goals
Experience initiating and driving projects to completion
Experience implementing process improvements
Excellent verbal and written communication skills
Demonstrated ability to drive account growth and achieve client satisfaction, delivery excellence, and value
Impeccable attention to detail
Willingness to travel up to 25% to client sites

Benefits

Comp & perks

Opportunities for growth and professional development
Collaborative and supportive environment
Mission-driven work dedicated to improving healthcare access