Vheda Health

Customer Success Manager

• Support Vheda’s Client Services team in researching, scheduling, planning, executing, and managing day-to-day tasks.
• Efficiently coordinate project requirements, timelines, deadlines and follow-up to ensure timely and successful project completion.
• Participate in client status calls, capture meeting notes, and update status reports regularly.
• Develop an extensive understanding of Vheda’s service offering, demonstrating the ability to articulate and position these solutions within existing and potential accounts.
• Prepare agendas for client meetings and related account administration.
• Track, monitor, and generate monthly reports.
• Conduct thorough research on clients, state initiatives, competitors, and industry trends to provide valuable insights and support informed decision making.
• Help facilitate seamless collaboration, contributing to the team’s overall success and effectiveness.
• Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations.

Client Success Coordinator