Vheda Health

Bilingual

• Provide telephonic consultation to assigned patient cohorts to triage and assess for disposition.
• Consult with individual members who are non-compliant, focusing on reengagement.
• Collaborate with clinical services, health coaching, and member support teams to coordinate services for assigned patient cohorts.
• Develop, communicate, and maintain strong working relationships with the clinical services team, providing support and consultation as needed.
• Facilitate and/or delegate patient education in support of standards of care and best practices using the most appropriate modality for each member.
• Assist members with mobile care management devices and maximize their access to available resources.

Bilingual Clinical Coordinator

Customer Support

• Contact members promptly regarding out-of-range vital signs or device readings.
• Assist members with the use of mobile care management devices.
• Communicate with members to identify risks and educate them on recommended device ranges.
• Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
• Maximize members' access to available resources for optimal care.
• Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

Bilingual Clinical Support Specialist

• Provide outstanding phone support to members, addressing their needs and concerns with patience and professionalism.
• Guide members through the enrollment process, ensuring they understand each step and feel comfortable with the technology involved.
• Resolve technical issues related to mobile and desktop technologies, ensuring members can access and use our services without difficulty.
• Maintain clear, concise, and effective communication with members in English and Spanish, helping them navigate our programs and services.
• Ensure a positive and seamless experience for all members, going above and beyond to meet their needs.

Bilingual Member Support – Enrollment Specialist

Account Manager

• Establish and maintain strong relationships with clients through regular outreach and communication.
• Serve as the main point of contact for clients while anticipating and understanding their needs, as well as promptly addressing concerns.
• Deliver impactful presentations to clients at various levels, demonstrating the value of our products and services.
• Track and manage contractual commitments, ensuring timely delivery of services.
• Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations.
• Facilitate effective communication between clients and internal teams, accurately conveying client feedback and requirements.
• Identify opportunities for upselling or cross-selling additional services based on client needs and market trends.
• Engage directly with members of the community to understand their needs, concerns and preferences.
• Leverage community feedback to inform strategic decisions and initiatives within the organization.
• Maintain a strong presence in the community, demonstrating our commitment to making a positive impact and supporting community well-being.
• Travel up to 25% to client sites for in-person meetings.

Client Success Manager

Customer Success Manager

• Support Vheda’s Client Services team in researching, scheduling, planning, executing, and managing day-to-day tasks.
• Efficiently coordinate project requirements, timelines, deadlines and follow-up to ensure timely and successful project completion.
• Participate in client status calls, capture meeting notes, and update status reports regularly.
• Develop an extensive understanding of Vheda’s service offering, demonstrating the ability to articulate and position these solutions within existing and potential accounts.
• Prepare agendas for client meetings and related account administration.
• Track, monitor, and generate monthly reports.
• Conduct thorough research on clients, state initiatives, competitors, and industry trends to provide valuable insights and support informed decision making.
• Help facilitate seamless collaboration, contributing to the team’s overall success and effectiveness.
• Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations.

Bilingual Clinical Coordinator

Bilingual Clinical Support Specialist

Bilingual Member Support – Enrollment Specialist

Client Success Manager

Client Success Coordinator