Vheda Health

Customer Support

• Immediate Outreach: Contact members promptly regarding out-of-range vital signs or device readings.
• Mobile Care Management: Assist members with the use of mobile care management devices.
• Risk Identification: Communicate with members to identify risks and educate them on recommended device ranges.
• Health Education: Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
• Resource Maximization: Maximize members' access to available resources for optimal care.
• Team Collaboration: Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

Clinical Support Specialist