Bilingual Member Support – Enrollment Specialist
Vheda Health
full-time
Posted on:
Location Type: Hybrid
Location: Columbia • Maryland • United States
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Salary
💰 $20 - $24 per hour
About the role
- Provide outstanding phone support to members, addressing their needs and concerns with patience and professionalism.
- Guide members through the enrollment process, ensuring they understand each step and feel comfortable with the technology involved.
- Resolve technical issues related to mobile and desktop technologies, ensuring members can access and use our services without difficulty.
- Maintain clear, concise, and effective communication with members in English and Spanish, helping them navigate our programs and services.
- Ensure a positive and seamless experience for all members, going above and beyond to meet their needs.
Requirements
- Written and verbal fluency in English and Spanish.
- High school diploma or equivalent.
- Proven experience in a call center or customer service environment.
- Excellent phone communication skills, with the ability to convey information clearly and empathetically.
- Ability to troubleshoot various mobile and desktop technologies.
- Availability to work additional hours on weekdays and Saturdays, as needed, to meet business demands (Standard Shift: Monday through Friday, 1pm-9pm Eastern / 12pm-8pm Central / 11am-7pm Mountain / 10am-6pm Pacific).
Benefits
- Competitive w ages: Up to $24 per hour
- Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
- 401(k)
- Paid time off
- 12 company holidays
- Engaging team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingmobile technologiesdesktop technologies
Soft Skills
phone communicationpatienceprofessionalismempathyclear communication
Certifications
high school diploma