Veza

Senior Customer Success Manager

Veza

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $200,000 per year

Job Level

Senior

About the role

  • Own a portfolio of approximately 8–10 strategic enterprise customers
  • Engage regularly with CIO, CISO, and senior technology leadership
  • Directly influence renewal outcomes, expansion opportunities, and executive satisfaction
  • Coordinate Sales, Professional Services, Support, Product, and partner teams
  • Deliver difficult messages when necessary to protect long-term outcomes
  • Maintain high forecast accuracy for assigned accounts
  • Develop and execute disciplined recovery strategies when required

Requirements

  • 8-12+ years managing complex enterprise customers within SaaS or platform organizations
  • Demonstrated ownership of large, multi-threaded accounts with executive visibility
  • Proven experience driving renewals, expansion, and long-term customer value
  • Strong business and financial acumen with the ability to connect adoption to ROI
  • Executive-level communication skills and presence
  • Comfortable operating in ambiguous, high-stakes environments
  • Track record of proactively identifying risk and driving resolution
  • Nice to Have: Experience supporting identity, security, governance, or other mission-critical enterprise platforms.
Benefits
  • Competitive salary
  • Equity
  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Flexible working arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSplatform managementaccount managementrenewalsexpansion strategiesfinancial acumenrisk identificationresolution driving
Soft Skills
executive communicationleadershipstrategic thinkingproblem-solvingadaptabilitycustomer engagementinfluenceforecast accuracy