Veza

Support Specialist

Veza

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleAWSAzureCloudDockerEC2Google Cloud PlatformKubernetesOraclePythonTerraform

About the role

  • Assist in the setup, maintenance, and monitoring of cloud and on-premises infrastructure for customer demo environments, trial environments, and engineering testing, ensuring reliability and performance
  • Identify and resolve infrastructure issues under the guidance of the Enterprise Architect
  • Support the development and implementation of automation scripts (e.g., Python, PowerShell) and tools (e.g., Terraform) to streamline provisioning and management tasks
  • Work with sales, engineering, and product teams to understand requirements and provide infrastructure support for demos, trials, and testing
  • Help configure product storylines and environments for demos and trials, ensuring alignment with customer needs and product capabilities
  • Assist in integrating solutions with SaaS platforms like Workday, Oracle, or Salesforce to enhance demo and trial environments
  • Maintain documentation for infrastructure setups, configurations, and troubleshooting processes, ensuring clear communication with the team
  • Support the maintenance and monitoring of customer proof of value environments, ensuring a seamless experience for customers

Requirements

  • 3-4 years of IT experience, with exposure to IT security, or identity management platforms (e.g., Okta, Ping, or similar IAM solutions)
  • Basic understanding of infrastructure technologies (cloud platforms, virtualization, networking)
  • Practical experience in at least one cloud platform(e.g., AWS, Azure, GCP), with the ability to deploy and manage resources (e.g., EC2, Azure VMs, or Google Cloud Storage) and configure basic security settings (e.g., IAM roles, security groups)
  • Entry-level proficiency in scripting languages (e.g., Python, PowerShell) with the ability to write scripts for automation of IT tasks
  • Hands-on experience with automation tools (e.g., Terraform, Ansible) for provisioning infrastructure and familiarity with containerization technologies (e.g., Docker, Kubernetes) for deploying and managing containerized applications
  • Working knowledge of Directory Services (e.g., Active Directory, Azure AD/Entra ID), including experience with user and group management
  • Team-oriented with strong collaboration and communication skills.
  • Adaptable to a fast-paced startup environment with changing priorities.
  • Solid problem-solving and troubleshooting skills with a willingness to learn.
Benefits
  • competitive benefits package
  • equity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud infrastructureautomation scriptingPythonPowerShellTerraformAWSAzureGCPDockerKubernetes
Soft skills
collaborationcommunicationadaptabilityproblem-solvingtroubleshooting