Account Manager

VExpenses

full-time

Posted on: 1/5/2026

Location Type: Remote

Location: Brazil

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About the role

Drive strategies and initiatives that reduce churn rates within your portfolio of clients;
Identify upsell and cross-sell opportunities in day-to-day interactions with client companies;
Monitor and ensure the satisfaction of companies using VExpenses that are under your responsibility;
Participate in client meetings, managing their expectations regarding the value provided by VExpenses' solutions;
Manage some of our Key Accounts, maintaining frequent contact to build relationships and identify issues to be addressed.

Proven experience in Customer Success, especially where this involved engagement with medium and large companies;
Experience in retention and churn prevention;
Experience using techniques such as cross-sell and upsell;
Experience working with Health Score, NPS, CSAT, KPIs and OKRs;
Availability to work 40 hours per week;
Willingness to travel occasionally for company needs.

Benefits

Fully remote position, with a team ready to support you (even if they are miles away);
Flexibility to allocate your benefits to meal and/or food allowances whenever and however you prefer;
Medical insurance with no copayment and national coverage;
Access to discounted medications and health products;
All necessary work tools provided (laptop, headset, mouse, etc.);
Referral bonus for successful hires from your recommendations;
Access to Gympass, offering a range of wellbeing solutions;
Extended maternity and paternity leave;
Close contact with founders and partners;
Plenty of freedom (and support) to be yourself;
Relaxed and collaborative environment;
Casual dress code daily;
Access to a dental plan;
Significant opportunities for learning and growth! 💙

Tip: use these terms in your resume and cover letter to boost ATS matches.

Customer Successretentionchurn preventioncross-sellupsellHealth ScoreNPSCSATKPIsOKRs

relationship buildingclient managementexpectation managementcommunication