Technical Account Manager

VETRO, Inc.

Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.

Posted 4/15/2026full-timePortland • Maine • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the trusted advisor to clients, offering expert guidance on VETRO’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs.
Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.
Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.
Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.
Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.
Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.
Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.
Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Computer Science, or a related technical field.
Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.
Hands on knowledge of scripting as well as data manipulation and export/import functionality.
Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.
Familiarity with working in a remote or distributed team environment.
Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.

Benefits

Comp & perks

Competitive salary commensurate with experience.
Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
Professional development opportunities and career growth within an innovative and rapidly growing company.
Flexible work arrangements with a remote-first approach.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementGIS systemsscriptingdata manipulationexport functionalityimport functionality

Soft Skills

proactiveresults-drivenrelationship buildingcustomer advocacyadaptabilityproblem-solving

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Computer Science