VETRO, Inc.

Technical Account Manager

VETRO, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Maine • United States

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About the role

  • Serve as the trusted advisor to clients, offering expert guidance on VETRO’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs.
  • Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.
  • Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.
  • Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.
  • Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.
  • Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.
  • Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.
  • Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.

Requirements

  • Bachelor's degree in Business Administration, Computer Science, or a related technical field.
  • Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
  • Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.
  • Hands on knowledge of scripting as well as data manipulation and export/import functionality.
  • Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.
  • Familiarity with working in a remote or distributed team environment.
  • Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.
Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
  • Professional development opportunities and career growth within an innovative and rapidly growing company.
  • Flexible work arrangements with a remote-first approach.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical account managementGIS systemsscriptingdata manipulationexport functionalityimport functionality
Soft Skills
proactiveresults-drivenrelationship buildingcustomer advocacyadaptabilityproblem-solving
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Computer Science