IT Field Support Specialist

Veterinary Emergency Group

IT Field Support Specialist supporting VEG hospitals with reliable hardware and software solutions. Collaborating with teams and ensuring smooth operations within a fast-growing hospital network.

Posted 7/23/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities in a hospital environment, with expertise in Apple products and macOS. Possesses excellent communication, organization, and problem-solving skills to effectively manage projects and collaborate with diverse stakeholders.

Highest-signal resume keywords

Technical Help Desk ExperienceApple Products KnowledgeMacOS ProficiencyClear Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportGeneral Technology ProcessesNetwork ExperienceHospital Buildout SupportProject Management

Soft Skills

Strong OrganizationAdaptabilitySelf-Starter MindsetCollaborationMentoring

Tools & Technologies

VEG SystemsHospital TechnologyInfrastructure Projects

Industry Keywords

Healthcare ITService-First MindsetField Service ResourcesContinuous IT Improvements

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly.
Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region.
Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams.
Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure.
Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings.
Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support.

Requirements

What you’ll need

1–2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment.
Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus.
Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization.
Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change.
A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment.
Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds.

Benefits

Comp & perks

Competitive Compensation Including ($70,000 - $75,000) + bonus + benefits.
Comprehensive health and wellness benefits, and access to free therapy or counseling
Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive
fertility and family-building care for all types of families
Unlimited PTO to use for vacation or sick days - however you need it!
Generous referral rewards, so our awesome people can bring in more awesome people.
Company laptop and a monthly cell phone reimbursement