Customer Experience Support Specialist
Veterans United Home Loans
full-time
Posted on:
Location Type: Office
Location: Columbia • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serving as the first point of contact for internal and external customers by phone.
- Answering general questions related to personal lines insurance, including billing inquiries.
- Collecting basic customer information and staying within unlicensed guidelines.
- Routing callers to licensed agents when appropriate.
- Reviewing and working unlicensed carrier notifications within 24 hours.
- Processing and responding to emails, voicemails, and physical mail within 24 hours.
- Monitoring daily renewal lists and supporting CES Agents with marketing efforts.
Requirements
- Previous customer service experience is a plus, but not required.
- Dedicated work ethic and pride in doing great work.
- Comfortable multitasking and staying organized in fast-paced environment.
- Outstanding customer service skills, even in challenging situations.
- Clear and professional communication skills, both verbally and in writing.
- Ability to handle conflict with patience, empathy, and problem-solving skills.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicemultitaskingorganizational skillscommunication skillsconflict resolutionempathyproblem-solvingdedicated work ethicpatienceprofessionalism