Senior Manager, Client Onboarding and Implementation

Vetcove

Onboarding Manager at Vetcove managing onboarding for veterinary clinics. Leading a team to ensure seamless implementation and client satisfaction.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $75,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery
Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution
Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience
Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities
Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed
Build, refine, and scale project management processes, templates, and tooling used across the team
Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations
Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment
Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role
Proven experience leading and developing high-performing teams in a fast-paced environment
Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements
Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders
Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks
Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
Willingness to travel to client sites as needed (up to 10–15%)

Benefits

Comp & perks

100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsoftware implementationdata importsintegrationsworkflow migrationprocess buildingreporting frameworksclient delivery standardssuccess metricscapacity management

Soft Skills

leadershipcoachingcommunicationorganizational skillsteam developmentaccountabilitystrategic directiontroubleshootingconsultative approachexecutive communication

Certifications

Bachelor's degree