Vetcove

Clinic Growth Manager

Vetcove

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $100,000 per year

About the role

  • Design and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiatives
  • Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates
  • Develop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value
  • Lead best practice sessions to share learnings, tips, and platform updates
  • Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans
  • Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk
  • Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it
  • Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics
  • Prepare regular business reviews with data-driven insights for internal stakeholders

Requirements

  • Bachelors Degree
  • 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company
  • A track record of driving measurable growth outcomes across a large customer base
  • Comfort with data: You can pull a report, spot a trend, and translate it into action
  • Experience building or contributing to community programs, event coordination, or customer education initiatives
  • A natural communicator who can hold a room in a seminar, build trust in a 1:1, and write a newsletter people actually read
  • Highly organized with the ability to manage multiple programs and initiatives simultaneously
  • Comfortable shifting between program-level thinking and direct clinic conversations when the situation calls for it.
  • Skilled at translating user feedback and behavioral data into program decisions
  • Experience in veterinary, healthcare, or life sciences is a strong plus but not required
Benefits
  • 100% remote within the USA
  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • At home office set up
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscommunity program developmentevent coordinationcustomer educationreport generationtrend identificationprogram managementdashboard creationgrowth marketingcustomer success
Soft Skills
communicationorganizational skillstrust buildingseminar presentationmultitaskingfeedback translationclient engagementadvocacyrelationship managementproblem-solving
Certifications
Bachelor's Degree