Vetcove

Customer Success Manager

Vetcove

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $150,000 per year

About the role

  • Design and lead Vetcove’s corporate accounts strategy
  • Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
  • Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
  • Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
  • Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
  • Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
  • Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

Requirements

  • Bachelors Degree
  • 4+ years in account management
  • Exceptional verbal, written, and presentation skills
  • Excellent time and process management skills
  • Strong analytical skills
  • Proven success identifying and developing executive relationships
  • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
Benefits
  • 100% remote within the USA
  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • At home office set up
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
verbal skillswritten skillspresentation skillstime managementprocess managementanalytical skillsrelationship buildingstrategic planningcustomer feedback collectionnarrative crafting
Certifications
Bachelors Degree