Salesforce Administrator – CX Systems Specialist

Veta Virtual

Salesforce Administrator & CX Systems Specialist for fintech and cryptocurrency platform. Owning Salesforce Service Cloud administration and contact center systems to enhance customer support operations.

Posted 7/25/2026full-timeRemote • 💃 Anywhere in Latin AmericaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Service Cloud administration, including configuration, data management, and reporting. Proficient in managing telephony and contact center platforms, with a focus on integration and operational efficiency.

Highest-signal resume keywords

Salesforce AdministrationService Cloud ConfigurationTelephony Platform ManagementData Reporting and DashboardingCross-Functional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationService CloudData HygieneCTI IntegrationCall RoutingIVR ManagementReport BuildingDashboard CreationTroubleshootingUser Support

Soft Skills

Detail-OrientedCross-Functional CommunicationMulti-Tasking

Tools & Technologies

SalesforceAmazon ConnectFive9Twilio FlexNICEGenesysBusiness Intelligence Tools

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

FintechCryptocurrencyContact CenterRegulated IndustryOperational Efficiency

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

You will own the systems and tools that power customer support operations for a fintech and cryptocurrency platform operating thousands of kiosks across multiple countries — blending hands-on Salesforce administration with ownership of the telephony and contact center roadmap.
Managing day-to-day Salesforce Service Cloud configuration — objects, fields, page layouts, flows, validation rules, and permissions.
Troubleshooting user issues and handling routine maintenance and data hygiene to keep the CRM clean, accurate, and reliable.
Supporting integrations between Salesforce and other support tools, and evaluating new Salesforce features and releases relevant to support operations.
Owning the roadmap for the telephony and contact center platform — including CTI integration, call routing, and IVR — partnering with support leadership to prioritize improvements.
Managing vendor relationships and coordinating new telephony rollouts with minimal disruption to daily operations.
Building and maintaining dashboards on support performance — volume, response times, resolution rates, and CSAT — delivering regular reporting to support and leadership teams.
Identifying trends and flagging operational issues surfaced by the data.

Requirements

What you’ll need

2+ years of hands-on Salesforce administration experience — Service Cloud strongly preferred.
Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys — configuration or roadmap ownership is a strong plus.
Comfort building reports and dashboards in Salesforce or similar BI tools — you turn raw data into insights leadership can act on.
Strong cross-functional communication skills — you work confidently with support, operations, and leadership teams.
Highly detail-oriented and comfortable owning multiple workstreams simultaneously.
Bonus: Salesforce Administrator certification; fintech or regulated industry experience; contact center migration experience; basic crypto/blockchain knowledge.

Benefits

Comp & perks

Competitive salary in USD — paid consistently every month, no matter where you are.
Performance-based incentives — your results are recognized and rewarded directly.
+15 paid vacation days per year plus all U.S. federal holidays.
100% remote — work from anywhere in LATAM or Europe with a professional home setup.
A fast-paced, high-growth environment at the forefront of global fintech and cryptocurrency — where your systems work directly shapes the customer support experience across a global platform.
A collaborative, supportive culture through Veta Virtual and our client — where your technical expertise and ownership are valued from day one.