Senior Client Success Manager

Vestmark

Senior Client Success Manager owning strategic client relationships and ensuring clients maximize value at Vestmark. Leading collaborative efforts between cross-functional teams to enhance client satisfaction and product adoption.

Posted 4/27/2026full-timeWakefield • Massachusetts • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for top-tier clients.
Maintain in-depth knowledge of the company’s solutions and translate client objectives into actionable strategies.
Champion client feedback, monitor and report on client health.
Own the process of defining and managing client Scope of Work and Change Requests.
Lead internal planning and execution with Client Delivery, Engineering, and Production Support teams.

Requirements

What you’ll need

Experience in client success, enterprise account management, or client-facing operations roles.
Deep experience building strategic, trusted partnerships with business decision-makers.
Excellent communication, analytical, and problem-solving skills. Adept at leading client calls and executive-level meetings.
Experience in financial services or SaaS environments (strongly preferred). Knowledge of Vestmark products is a plus.
Strong understanding of how to measure and communicate solution value and business impact.

Benefits

Comp & perks

company-paid medical premiums of 90%
a competitive time-off program
equity-based grants for all new hires
other variable compensation, if eligible

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client successenterprise account managementclient-facing operationsstrategic partnershipscommunicationanalytical skillsproblem-solvingleading client callsexecutive-level meetings