Implementation Specialist

• Technical and functional analysis of customer implementation and integration requirements
• Documentation of configuration requirements and expected effort
• Configuration and setup of the managed accounts platform
• Configuration of data loaders and development and configuration of workflow processes and customizations to the platform
• Proactive identification of internal and external dependencies, highlighting issues, scope changes, and progress against project plan
• Contributions to the management of client expectations
• Communication of project status/issues to internal account management team
• Partner with various internal departments to deliver superior customer service
• Provide technical support to assist clients during and post implementation
• Development and deployment of custom reports
• Contribute to the growth and development of our core values

Customer Engineer

Implementation Manager

Senior Customer Success Implementation Manager

Directory Management Implementation Specialist

Plan Implementation Manager