Customer Service Agent

Vestiaire Collective

Customer Service Resolution Specialist ensuring optimal user experience with complex customer inquiries. Working onsite in Brooklyn with hybrid work arrangements for remote days.

Posted 7/29/2026full-timeBrooklyn • New York • 🇺🇸 United StatesJuniorMid-Level💰 $57,000 - $58,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customer Service with a strong focus on user satisfaction and loyalty, particularly within the luxury fashion sector. Possesses excellent communication skills in English and adaptability to dynamic work environments.

Highest-signal resume keywords

Customer Service ExperienceWritten And Spoken English ProficiencyInterpersonal SkillsSolution-Oriented MindsetFashion Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer EmpathyTeamworkFlexibilityResourcefulnessOrganizational Skills

Industry Keywords

Luxury FashionUser ExperienceCircularityBuyer And Seller MindsetHigh-Value Orders

About the role

Key responsibilities & impact

The Customer Service Resolution Specialist deals with complex level 3 requests via outbound phone and inbound/outbound messaging and email channels from Vestiaire Collective users (questions, complaints, mediations, high-value orders, etc…).
Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the platform, with the aim of satisfaction and loyalty.
The schedule for this position is 9am - 6pm, Saturday - Wednesday. It is expected to be onsite in Brooklyn Monday - Wednesday (with Saturday & Sunday as remote days).
However, please note the initial training period of three weeks takes place from 9am - 6pm, Monday-Friday.

Requirements

What you’ll need

At least 3 years of successful experience in Customer Service (Must)
Strong customer empathy, solution-oriented, and an understanding of the Buyer & Seller mindset
Perfect command of written and spoken English (Must). Additional languages are a plus.
Excellent interpersonal skills, a sense of service and teamwork.
Flexibility, resourcefulness, reactivity and an ability to adapt your work to peaks in activity.
Rigor and organizational skills.
Passionate about the world of fashion, luxury, and circularity, you understand customer expectations. Experience working in fashion is a plus.

Benefits

Comp & perks

A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package