Customer Service Agent, EN/FR

Vestiaire Collective

Customer Service Resolution Specialist handling complex user requests via phone and messaging channels. Aiming for high satisfaction while respecting the luxury fashion brand DNA in a global environment.

Posted 5/20/2026full-timeParis • 🇫🇷 FranceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deal with complex level 3 requests via outbound phone and inbound/outbound messaging channels from users.
Ensure the best possible user experience respecting the Luxury Fashion DNA of the brand.
Aim for customer satisfaction and loyalty.
Analyze & understand customer needs and expectations, and provide relevant and personalized answers until complete resolution.
Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
Collaborate with internal stakeholders to comply with customers’ needs.
Communicate proactively with team & managers about issues faced by the community.

Requirements

What you’ll need

At least 3 years of successful experience in Customer Service
Passionate about the world of fashion, luxury, and circularity, you understand customer expectations.
Experience working in fashion is a plus.
Strong customer empathy, solution-oriented, and an understanding of the Buyer & Seller mindset
Perfect command of written and spoken English - French (both with a native speaking and writing).
Additional languages are a plus.
Excellent interpersonal skills, a sense of service and teamwork.
Flexibility, resourcefulness, reactivity and an ability to adapt your work to peaks in activity.
Rigor and organizational skills.

Benefits

Comp & perks

Competitive compensation & benefits
Bonus
Health coverage
Lunch vouchers
Gym-Pass
Additional legal perks depending on your location.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer empathysolution-orientedinterpersonal skillssense of serviceteamworkflexibilityresourcefulnessreactivityorganizational skillsadaptability