Vestiaire Collective

Key Account Manager

Vestiaire Collective

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Identify, target, and acquire new VIP clients to build a strong and valuable portfolio
  • Build and maintain strong relationships with VIP clients to drive retention, repeat deposits, and sales growth
  • Exceed targets by effectively managing your time and appointment schedule
  • Proactively network, leveraging industry connections, events, and referrals to attract high-value clients
  • Develop and implement innovative acquisition strategies, working closely with internal stakeholders
  • Conduct at-home wardrobe appointments, curating luxury items and providing expert guidance on pricing and selling strategies
  • Spend the majority of time- over 70%- in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments
  • Actively seek and implement feedback to optimize outreach and engagement tactics
  • Communicate blockers and challenges effectively, ensuring timely support and solutions
  • Manage client inventory to optimise listings, ensuring fast sales and maximum profitability
  • Act as a brand ambassador, representing Vestiaire Collective at events and fostering partnerships to expand the VIP consignment business

Requirements

  • 2+ years of experience in luxury sales, business development, personal shopping, or a client-facing luxury role
  • Excellent networking and relationship-building skills, with an established luxury client book that will convert into new VIP consignment clients and deposits
  • Proven track record in acquiring and retaining high-net-worth clients
  • Able to commit to a 40-hour workweek with occasional off-hours; must be able to lift up to 25 lbs as needed
  • Proactive and commercially driven, with a self-starting mindset and the ability to work autonomously towards ambitious targets
  • Thrives in a fast-paced, ever-changing environment, adapting quickly to shifting priorities and business needs
  • Deep understanding of the luxury market, including brand knowledge, pricing & market trends, and the needs of discerning sellers
  • Highly organised and detail-oriented, managing multiple clients, appointments, and inventory efficiently
  • Excellent communicator, confident in liaising with both external VIP clients and internal stakeholders to drive business success
  • Comfortable working across office and client-facing settings, balancing in-person wardrobe appointments with strategic planning and business development
  • Proficient in G-Suite, Salesforce, CRM, and other relevant digital tools
Benefits
  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The opportunity to do career-defining work in a fast-growing French-born scale up
  • The possibility to work as part of a globally diverse team with more than 50 nationalities
  • Two days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
luxury salesbusiness developmentpersonal shoppingclient-facing luxury roleacquisition strategiespricing strategiesinventory managementsales growthrelationship managementmarket trends
Soft Skills
networkingrelationship-buildingproactiveself-startingadaptabilityorganizational skillsdetail-orientedcommunicationautonomyclient engagement