VES

Account Manager

VES

full-time

Posted on:

Location Type: Hybrid

Location: Gerlafingen • Switzerland

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cloud

About the role

  • Strategic management and development of a defined customer portfolio
  • Ensuring high customer satisfaction and long-term retention (including NPS)
  • Expanding existing account business through targeted service and revenue development
  • Commercial responsibility for contracts, renewals, and expansions
  • Managing and resolving escalations in close collaboration with Service Delivery
  • Conducting regular business and service reviews
  • Ensuring accurate CRM and billing data and timely invoicing
  • Coordinating and tracking escalations until final resolution
  • Contract management including negotiation, renewal, and amendments
  • Supporting customer and service onboarding
  • Close collaboration with Sales, PreSales and Service Delivery

Requirements

  • Several years of experience in account management or IT sales (MSP environment)
  • Strong technical understanding (IT infrastructure, cloud, managed services)
  • Ability to identify customer needs and proactively implement service expansions
  • Excellent communication and negotiation skills at executive level
  • Business‑fluent German and English, spoken and written
  • Structured, self‑responsible and solution‑oriented way of working
  • Confident handling of escalations and complex customer requirements
Benefits
  • Flexible working hours with a 40-hour week and part-time option
  • Up to 5 days per week location-independent work, with home office or remote work from Switzerland possible
  • Flexibility and willingness to be on-site one day per week by arrangement
  • 25 days of vacation per year (27 days from age 40 / 30 days from age 50)
  • 13 paid public holidays and the option of additional unpaid leave
  • 100% salary continuation for 3 weeks paternity / 16 weeks maternity leave
  • State-of-the-art hardware and paid mobile phone plan including contribution towards smartphone
  • Above-average pension fund benefits with employer contribution 60% and employee 40%
  • Private accident supplementary insurance
  • Coverage of training costs as well as 80% employment and 90% salary continuation during training
  • Free charging for your electric vehicle at the Gerlafingen site
  • Discounted access to fitness and physiotherapy center offers
  • Brands for employees & benefits at work
  • Wellbeing@Work with Mario Kart racing, a silent room, table football, aperitifs and team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementIT salesIT infrastructurecloud servicesmanaged servicescontract managementCRMbilling data managementservice onboardingnegotiation
Soft Skills
customer satisfactionlong-term retentioncommunication skillsnegotiation skillsstructured workingself-responsibilitysolution-orientedescalation managementcollaborationproactive implementation