Vervent

Senior Manager, Client Success

Vervent

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $101,250 - $135,000 per year

Job Level

Senior

About the role

  • Cultivate the Client Relationship by meeting client expectations and through collaboration on effective strategies to achieve program goals
  • Drive revenue and maximize margin for the client relationship – partner with internal support services to discover paths to greater profitability
  • Effectively administer the program: Serve as central point of contact for client interactions, including new initiative design, issue escalation, customer complaints, and client reporting
  • Serve as central point of contact for Vervent support services (GSO, IT, Finance, PMO, Card Risk/Underwriting, and Card Marketing) to effectively administer the program
  • Deliver Invoicing and SLA reporting
  • Create and maintain comprehensive client documentation
  • Plan and facilitate client planning sessions and quarterly business reviews to ensure all contractual obligations are met and performance of client’s portfolio is on par with expectations
  • Develop appropriate action plans as result of planning session review
  • Facilitate client review of services such as call center listening sessions
  • Assist with client audits and bank requests
  • Execute client initiatives and partner with PMO to manage project launches and define project timeframes

Requirements

  • 5+ years of practical client relationship management experience
  • 3+ years of practical payments experience in one or a combination of the following functions: Product/Marketing, Operations, IT/System of Record, or Risk
  • Preferred: 2+ years of credit card product launch experience
  • Experience managing to and meeting performance requirements of a servicing agreement
  • Track record of operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and focus on critical details
  • Ability to develop strong working relationships with clients and stakeholders
  • Strong communication skills - both written and verbal
  • Must be a self-starter who takes ownership of opportunities, sets clear direction with teams, and deals well with ambiguity and last-minute changes
  • Strong analytical and problem-solving skills and the ability to work around restrictions and obstacles.
  • Superior skills and experience in motivating and managing project teams without direct authority
  • Ability to work autonomously and as part of a team
  • Bachelor’s degree preferred
  • Occasional travel (10%) to clients/other Vervent offices as needed
Benefits
  • Medical, FSA & HSA, Dental, Vision + More!
  • 401k - 100% vested once you start contributing.
  • Generous company match!
  • Regular employee health, wellness & engagement activities!
  • Pet Insurance, because fur babies are important to us too!
  • Beautiful local offices with on-site/hybrid options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client relationship managementpayments experiencecredit card product launchperformance requirements managementoperational excellenceproject managementissue resolutionanalytical skillsproblem-solving skillsdocumentation management
Soft skills
communication skillsself-starterownershipteam directionadaptabilitymotivationresourcefulnessprioritizationrelationship buildingautonomy
Certifications
Bachelor's degree