Senior Manager, MCS Strategic Initiatives
Vervent
full-time
Posted on:
Location Type: Hybrid
Location: Sioux Falls • South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $101,250 - $135,000 per year
Job Level
Senior
About the role
- Lead and voice the MCS perspective to help Global Services Organization, IT, and System of Record partners to onboard new clients.
- Monitor and ensure fulfillment of the Client set-up defined by the Statement of Work agreements.
- Define MCS standard product offerings to more easily replicate onboardings.
- Collaborate with internal stakeholders to determine focus areas of improvement that will ease continuing client onboardings.
- Identify gaps and stresses in internal processes that could benefit from improvement efforts.
- Analyze gap between client program objectives/needs and MCS’ ability to deliver adequate services.
- Identify solutions to process gaps and act on improvement.
- Design and manage improvement initiatives in collaboration with the GSO, business, and IT teams.
- Lead the implementation of a strategy to utilize outsourced vendor partners to both enhance client program performance and alleviate stresses to internal resource allocation.
- Cultivate and maintain relationships with internal service providers and vendor partners.
- Facilitate relationships between internal stakeholders, clients and vendor partners.
- Define and review performance metrics (KPI’s, SLA’s and OLA’s,) service levels, and client reporting that address such metrics.
- Work towards MCS operational excellence and increase overall potential of MCS to reach Vervent business goals.
Requirements
- 5+ years of practical experience in Payments in one or a combination of the following functions: Product/Marketing, Operations, IT, System of Record, or Risk
- 5+ years experience in project management
- Strong understanding of credit card life cycle sub-processes
- Strong negotiation and communication skills
- Broad understanding of technology delivery (design, product management, testing) and project management/agile methodology
- Demonstrated financial, analytical, and decision-making skills
- Experience using data and metrics to drive improvements and positive business outcomes
- Demonstrated ability to develop strong working relationships with internal and external stakeholders
- Track record of operational excellence with ability to manage multiple engagements simultaneously
- Ability to organize, prioritize, and focus on critical details
- Must be a self-starter who takes ownership, sets clear direction with teams, and deals well with ambiguity and last-minute changes, demonstrating resourcefulness in resolving issues
- Strong problem-solving skills with the initiative to work around restrictions and obstacles.
- Superior skills and experience in motivating and managing project teams without direct authority
- Ability to work autonomously and as part of a team
- Occasional travel (10%) to clients/other offices as needed to collaborate and facilitate projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PaymentsProject managementCredit card life cycleAgile methodologyData analysisPerformance metricsKPISLAOLAProcess improvement
Soft skills
NegotiationCommunicationAnalytical skillsDecision-makingRelationship buildingOrganizational skillsProblem-solvingSelf-starterResourcefulnessTeam management